If you’re a coffee fanatic and currently unemployed, landing a job at a fan-favorite coffee house like Starbucks could be the perfect choice for you! The one thing separating you from crafting the perfect latte, though, is nailing the Starbucks job interview.
But worry not! We’re here to help you prepare for it with a list of 12 Starbucks interview questions you can expect during your interview. That’s not all, though! We also provide you with sample answers that will help you impress your interviewer.
From questions about your knowledge of the company to your ability to handle difficult situations, we’ve got you covered.
- Some of the most common Starbucks interview questions include “What do you know about Starbucks?” and “Why would you like to work for us?”.
- The hiring process at Starbucks consists of a phone-online interview, an in-person interview, and, lastly, a background check.
- The most important thing to do when preparing for a Starbucks interview is to perform proper research and prepare solid answers for the interview questions.
- Showing enthusiasm for the role and the company also goes a long way, so make sure you smile and remain positive to boost your chances of landing the job.
12 Starbucks Questions With Sample Answers
Let’s take a look at the 12 Starbucks interview questions and memorize the answers to them so that we can nail that upcoming interview!
#1. What do you know about Starbucks?
This question is asked to test your knowledge of the company and its values. The interviewer wants to understand whether you have researched the company and whether you are genuinely interested in working there.
Sample Answer: Starbucks, one of the global coffeehouse chains, was founded in 1971 in Seattle, Washington, and has over 30,000 stores worldwide. The establishment is recognized for its premium quality coffees, teas, and baked goods and follows a unique business model of sourcing, roasting, and selling high-quality coffee beans. The company places a strong emphasis on ethical sourcing and sustainability.
Why it works: It demonstrates your knowledge of the company’s history, values, and business model.
#2. Why would you like to work for us?
Interviewers use this question to better understand why you’re interested in working at Starbucks and what drew you to the company.
Sample Answer: I am passionate about coffee and want to work for a company that values quality and customer service. Starbucks has a great reputation for its coffee and customer service, and that is why I would like to be part of this team—to share this passion.
Why it works: It shows that you are excited about working for Starbucks and share the company’s values of quality and superb customer service.
#3. Tell us about yourself.
Asking this question helps the interviewer get to know you better and understand how your personality and values align with the company environment and culture.
Sample Answer: I am a recent graduate with a degree in marketing and a hard-working, detail-oriented, and creative person who enjoys working in a team environment. In my free time, I enjoy reading and trying out new coffee shops.
Why it works: It gives the interviewer a glimpse into your unique personality, skills, and interests.
#4. What’s your favorite drink at Starbucks?
This question is unique to the company, and it’s asked to test your knowledge about the company’s products and learn more about your preferences. You might be offered a Starbucks interview free drink, but this has nothing to do with testing your knowledge; it serves as a way to create a more relaxing atmosphere.
Sample Answer: My favorite drink at Starbucks is the Caramel Macchiato. I love the combination of espresso, steamed milk, and caramel syrup.
Why it works: It shows that you are familiar with the company’s products and already have a specific personal preference when it comes to them.
#5. How would you handle a situation where a customer is not satisfied with the service?
Assessing your ability to handle difficult situations and evaluate your customer service skills is of utmost importance to interviewers; that is precisely why this question is commonly asked.
Sample Answer: If a customer is not satisfied with the service, I would listen to their concerns and try to understand their perspective. I would apologize for any inconvenience and present them with a workable solution. If needed, I would escalate the issue to my supervisor or manager.
Why it works: It tells the interviewer that you possess good communication and problem-solving skills and are customer-focused.
#6. Define excellent customer service.
With this common customer service interview question, the interviewer can evaluate your understanding of customer service and whether it aligns with the company’s values.
Sample Answer: Excellent customer service means providing a personalized and memorable experience to customers that exceeds their expectations. It involves active listening, empathy, and a willingness to go above and beyond to meet the customer’s needs.
Why it works: It demonstrates your thorough understanding of customer service and likely aligns with the company’s values since most companies search for someone who would go above and beyond to assist the customers.
#7. How would you prioritize tasks in a busy environment?
This is a simple question that helps employers understand how you would handle multiple tasks and prioritize your workload in a fast-paced environment.
Sample Answer: In a busy environment, I would prioritize tasks based on their urgency and importance. I would make a to-do list and break down big tasks into smaller ones to manage my time efficiently. I would also communicate with my team members and delegate tasks if necessary.
Why it works: It establishes that you are organized, can handle multiple tasks, and are a team player.
#8. How do you stay motivated in a repetitive job?
This question is asked to understand how you would handle a job that involves repetitive tasks and what you would do to stay motivated.
Sample Answer: I would stay motivated in a repetitive job by finding ways to make it more interesting and challenging. I would set achievable goals for myself and celebrate small wins. I would also take breaks when needed and try to learn new skills that could help me do my job better.
Why it works: It paints you as someone who’s proactive, goal-oriented, and willing to learn.
#9. How would you handle a customer who is angry or upset?
With this interview question, interviewers assess your ability to handle difficult situations and additionally evaluate your customer service skills.
Sample Answer: I would first listen to the customer’s concerns and try to understand their perspective. I would apologize for any inconvenience and try to stay calm and professional. If needed, I would escalate the issue to my supervisor or manager.
Why it works: It presents you as patient, empathetic, and able to handle difficult customers with professionalism.
#10. How do you handle stress in a fast-paced environment?
This question is asked to understand how you handle stress and pressure in a fast-paced environment.
Sample Answer: I handle stress in a fast-paced environment by staying organized and prioritizing my tasks. I try to remain calm and focused and focus on the task at hand. I also take breaks when needed and try to stay positive and proactive.
Why it works: It displays your ability to handle stress and pressure and have strategies for managing and overcoming it.
#11. How do you deal with a difficult coworker?
This question aims to assess your ability to handle conflicts and work with difficult people who aren’t customers but someone you work with.
Sample Answer: I would first try to understand the coworker’s perspective and concerns. I would then try to find common ground and work collaboratively to find a solution that works for both of us. If the issue persists, I will escalate it to my supervisor or HR.
Why it works: It demonstrates how you can handle conflicts professionally and are willing to work collaboratively to find solutions.
#12. What are your long-term career goals?
Understanding your career aspirations and goals is important to interviewers, so they use this question to accomplish that.
Sample Answer: My long-term career goal is to grow my skills and experience in the coffee industry and eventually become a coffee roaster or a coffee shop owner. I am interested in learning more about the industry and the business side, and I’m willing to work hard to achieve these goals.
Why it works: It shows that you are ambitious, have a clear career goal, and are not afraid to work hard to achieve it.
Starbucks Hiring Process
Working at Starbucks is a dream for many people, but the hiring process can be competitive. The specific steps in the process depend on the role you are applying for, but there are some general expectations.
Typically, the first step in the Starbucks hiring process is submitting an application online or in person. After reviewing your application, you may be contacted for a phone interview. This is an opportunity for the hiring manager to learn more about you and your interest in working at Starbucks.
If the phone/online interview goes well, you may be invited to an in-person interview. This is your chance to showcase your skills, experience, and personality. The interview may be conducted one-on-one or with a panel of interviewers. It’s important to come prepared with examples of how you have demonstrated the core values of Starbucks, such as customer service, teamwork, and respect.
After the interview, you may be asked to provide the employers with a background check and drug test, if necessary. Depending on the role, you may also be asked to complete a skills test or trial period. For instance, baristas may be asked to complete a “coffee tasting” where they describe different coffee blends and flavors.
How to Prepare for a Starbucks Interview
Here are some additional tips to help you prepare for a Starbucks Interview if you still feel nervous about it:
- Do your research. If you do this before the interview, it will show your interest in the company and show that you are a good fit for them.
- Dress appropriately. If you don’t know what to wear for your job interview, wearing something professional is always a good idea. It shows that you respect the opportunity and take it seriously. Make sure to dress in business attire, which can include a suit and tie or a nice dress.
- Prepare questions. Come prepared with a few questions about the company, the role, and the interviewer. It helps present you as someone who’s eager to get the job.
- Practice your answers. Practice answering common interview questions with a friend, spouse, or anyone whom you feel comfortable with. Try answering simple ones, such as “Tell me about yourself,” and then move on to “Why do you want to work at Starbucks?” This will help you feel confident during the interview.
- Be on time. One of the most common interview mistakes from the get-go is being late. Arrive at the interview at least 15 minutes early. This shows that you are responsible and respect the interviewer’s time. It’ll be easier for you as well if you’re not rushing to the interview, as you won’t risk feeling anxious and panicked.
- Show enthusiasm. Smile, maintain eye contact, and be positive and upbeat throughout the interview. You will seem as if you’re confident, and it will be a boost for your self-esteem.
Preparing for an interview can be stressful, but with a little preparation and practice, you can increase your chances of success. Remember to research the company, dress appropriately, prepare questions, practice your answers, be on time, and show enthusiasm. With these tips, you can make a great impression at your Starbucks interview and land your dream job!
Remember that adequate preparation and practice can help you overcome the nervousness and anxiety of a job interview and nail even the trickiest of questions, so make sure you find the time to do it—multiple times if necessary!
Starbucks Interview Questions FAQ
#1. How long does Starbucks training last?
Starbucks training lasts approximately 20 hours, spread out over a week. It includes both online modules and in-store training with a certified Starbucks trainer.
#2. Are Starbucks interviews hard?
The level of difficulty of a Starbucks interview can vary depending on the position and interviewer. However, adequate preparation can help you overcome the nervousness and anxiety associated with job interviews.
#3. How do I prepare for a barista interview at Starbucks?
To prepare for a barista interview at Starbucks, research the company’s mission and values as for any other position, dress professionally, prepare questions and answers, and show enthusiasm for the role and the company. While experience isn’t necessary, be sure to let them know if you have it and describe how it went.